FAQs | In-Store & Online @ Xplosiv Supplements

Last updated: October 14, 2025

What are your payment options?

Short answer: Visa, Mastercard, American Express, Bank Transfer, Afterpay, and Zip.

• Cards: Visa, Mastercard, American Express. Processed securely by our payment partners; we don’t store your full card details.
• Buy Now, Pay Later (BNPL): Afterpay and Zip are available on eligible orders at checkout.
• Bank Transfer: Select at checkout; we’ll process your order once funds clear.
• Currency: All prices are shown in NZD.

How do orders, shipping & tracking work?

Short answer: You’ll receive an order confirmation by email and a tracking link once dispatched.

• Tracking: We email tracking when your parcel leaves our warehouse.
• Delivery times, costs & couriers: See our Delivery & Returns page for the latest details.
• Change or cancel an order: Contact us ASAP before dispatch—once shipped, our returns policy applies.

Can I return a product (e.g., wrong item or taste)?

Short answer: Unopened items can usually be returned; opened items generally can’t be returned for taste.

• Ordered the wrong item? If it’s not dispatched yet, contact us to change it. If it’s delivered and unopened, you may be able to return it per our policy.
• Opened & don’t like the taste? We cannot accept returns once a product is opened.
• Full policy: Please read our up‑to‑date terms on the Delivery & Returns page.

Do supplements have a best‑before date?

Short answer: Yes—supplements carry a best‑before date. After this date, quality (e.g., texture, potency) may gradually decline.

• Best‑before vs use‑by: Best‑before relates to quality; it does not necessarily mean “unsafe” the day after. Always use your judgement and follow label guidance.
• Common changes: Hygroscopic powders (e.g., pre‑workouts, some fat burners) may clump; potency can slowly decrease over time.
• Storage matters: Keep sealed, in a cool, dry place away from humidity and heat.

Is it safe to take supplements while pregnant or breastfeeding?

Short answer: Some supplements may be suitable, but always consult your doctor, midwife, or pharmacist first.

• Avoid stimulants: Skip products with caffeine or other stimulants (e.g., many pre‑workouts/thermogenics).
• Protein choices: Many people tolerate whey isolates (lower lactose) or plant‑based proteins. If you’re sensitive to lactose, choose low‑lactose or plant‑based options.
• Label check: Avoid high‑dose fat‑soluble vitamins (e.g., vitamin A) and herbs not recommended during pregnancy unless cleared by a clinician.
• Medical advice: This information is general and not a substitute for professional guidance.

What does protein do?

Short answer: Protein supports muscle repair, recovery, and maintenance.

When you train, you create micro‑tears in muscle. Adequate protein—together with rest—supports repair and adaptation. Explore our protein range.

What does a fat burner do?

Short answer: Fat burners may support weight‑management by increasing energy, managing appetite, or enhancing fat metabolism—alongside diet and training.

They come as pills or powders. Ingredients often include caffeine or botanical extracts. They’re not a substitute for nutrition and exercise. View fat burners.

What’s the difference between BCAAs and EAAs?

Short answer: EAAs contain all 9 essential amino acids; BCAAs (leucine, isoleucine, valine) are 3 of those 9.

EAAs support a more complete amino profile. BCAAs can still be useful—especially for intra‑workout—but they’re a subset of EAAs. See our amino acids.

How do you offer such strong deals?

Short answer: We buy smart, buy direct, and benefit from economies of scale—so we can pass savings on to you.

Can I apply a discount code?

Short answer: Yes—enter your code at checkout.

• Follow us on Instagram @XplosivSupplementsNZ to find athlete codes.
• Unless a promo states otherwise, most orders accept one code; some exclusions may apply (e.g., gift cards, already‑discounted bundles).

Do you have gift cards?

Short answer: Yes—digital gift cards are available here.

Do you stock vegan/vegetarian, gluten‑free or dairy‑free options?

Short answer: Yes—use filters on product pages or check the nutrition label. If you’re unsure, contact us before purchasing.

Medications, age limits & WADA/banned substances

• Medications & health conditions: If you take prescription meds or have a medical condition, consult a healthcare professional before using any supplement.
• Age: Stimulant‑containing products are intended for healthy adults. Always read the label warnings.
• Tested athletes: If you’re subject to drug testing, check ingredients against the latest WADA/NSO lists and confirm with your team/doctor. We cannot guarantee compliance for every federation.

Any storage tips? What if my powder clumps?

• Keep it dry: Store sealed, in a cool, dry place away from humidity and heat.
• Clumping is common: Ingredients like citrulline or hygroscopic flavors absorb moisture. Break up clumps; potency is typically unaffected if the product has been stored properly and remains within its best‑before window.

How do I contact support?

Reach us via the contact options on our website, or DM us on Instagram at @XplosivSupplementsNZ. We’re happy to help with orders, product advice, and eligibility questions (e.g., BNPL, returns).