Returns & Refunds
- My product is Faulty or damaged. What can I do?
Please email us with your order number and a photo of the product in question and we will look into this for you. Please note, a change of mind or dislike of flavor or texture is not considered a fault and we will be unable to accept this return as faulty. - I've changed my mind after ordering, can i change my order?
If the item is unopened we may be able to accept this as a return. All returns that are not considered faulty will be returned to us at the customers expense, these items must be received by us and checked before any refund or credit will be issued. - I cannot use this product due to dietary restrictions?
Unfortunately, we are unable to offer a refund or credit due to any dietary restrictions. If you are unsure if a product is suitable for you, please check with your doctor before placing your order.
If you require more information regarding our refund and returns policy, please see below
Return Policy
In all cases it is the customers responsibility to ensure the product is correct prior to opening and or/consuming. In the event that you would like to return your purchase, we operate with the following policy:
7-day Return Policy
To be eligible for return, any product(s) must be unopened, unused, and in their original condition. Please note, credits or refunds will not be issued due to flavour, consistency, mix-ability of products or a change of preference. For specific guidance on the return of 'Clearance' and 'Dated' products, see section below.
Any items purchased online must be returned via post and cannot be returned to any physical Xplosiv Supplements stores. Items purchased in-store must be returned to the store where they were originally bought and accompanied by proof of purchase.
To request the processing of a return, contact us at [email protected]. Once accepted, we’ll provide you with instructions on how and where to send your package. Please make sure that you have requested the return and have received confirmation it has been accepted before sending any products back to us. Return shipping costs for non-faulty items are to be covered by the customer.
Unfortunately, we are unable to accept a return or provide a refund for any product that has been opened and/or used unless it is faulty. Sale items (unless faulty) or gift cards are also ineligible for return.
We are happy to answer any questions regarding return of products for both products purchased online and products purchased in-store. Please get in touch with us at [email protected] if we can be of any assistance.
Damaged or Incorrect Products
Damaged or faulty items purchased in-store must be returned to the store of purchase for processing.
If you receive faulty or damaged goods via our website, please let us know. Send a photo of your damaged product including the batch number and expiry date within 7 days of receiving your items to [email protected] and we will endeavour to either replace the product or provide you with a refund.
If you receive a product that was different than what you ordered, please also let us know within 7 days. We will send you a return shipping label, and once your goods have been received will send out the correct product as soon as we can. Return shipping costs for incorrect or faulty items are covered by Xplosiv Supplements.
Clearance and Dated Products
Products within the category 'CLEARANCE' or individually specified as 'DATED' may only be returned under the following conditions. Items must be returned within 7 days - at your own cost, and in 100% original condition. If you make a return under these conditions we can provide you a store credit minus a 15% restocking fee. The term 'DATED' refers to the best before date listed on the product.
Hard, Clumpy or Otherwise Specified Products
Items disclaimed as ‘HARD’ and ‘CLUMPY’ refer to the consistency of products powder. This can occur over time due to certain formulations, the products themselves are safe to use. When purchasing products of this nature customers should be mindful that these products will not be eligible for refund or return.
Refunds
If a refund has been requested and accepted, we’ll let you know that your refund has been approved. You will automatically be refunded on your original payment method. Please allow sufficient time for the refund to be processed by your bank or other payment provider.